Observability, incident management and 24x7 operations with a single partner. Compare Elven, feature by feature, with the tools you already know.
Up to 50%lower cost
Billed in BRLno exchange-rate swings
Data in BrazilSaaS or in your environment
24x7 NOCfirst response for you
In short
Elven is a Brazilian platform for observability, incident management and 24x7 operations. These are the six points where it stands apart from Datadog, New Relic, Dynatrace, PagerDuty and others.
Up to 50% lower cost than international vendors. See the full comparison ›
The problem
International tools sell software, in dollars and in pieces. Your team is still the one that sets it up, tunes it and wakes up at night.
Cost grows with your infrastructure and with the exchange rate. The budget set in January no longer holds in June.
The entry plan covers the basics. On-call scheduling, status pages and AI noise reduction become new lines on the invoice.
The tool sends the alert. Triage, runbooks and escalation fall on an in-house rotation, with on-call pay and team burnout.
Technical parity
Everything you expect from a leading observability and incident platform, Elven delivers.
Intl. = leading international platformsAdd-on = usually a product or module billed separately
Detailed comparison
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Elven is highlighted in the first column.
Updated on
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| Capability | |
Datadog | New Relic | Dynatrace | Elastic | Zabbix |
|---|---|---|---|---|---|---|
| Data and deployment | ||||||
| SaaS with data hosted in Brazil | Yes, and also in your environment | No: US, EU, Japan, Australia and UK | No: US, EU and Japan | Not confirmed | Yes, on Elastic Cloud Hosted | Not disclosed |
| Run in your cloud, Kubernetes or on-premises | Yes: SaaS, self-hosted or BYOC | Logs only | No | Yes, Dynatrace Managed | Yes, self-managed | Yes, native model |
| Open standard (OpenTelemetry) | OTel-first, with auto-instrumentation | Ingests OTLP; proprietary agent is the main path | Ingests OTLP | Ingests OTLP; OneAgent is the main path | OpenTelemetry-first | Not confirmed |
| Telemetry and monitoring | ||||||
| Metrics, logs and traces | Yes, correlated by request ID | Yes | Yes | Yes | Yes | Metrics; limited logs; no native traces |
| Real User Monitoring | Yes | Yes | Yes | Yes | Yes | No |
| Continuous profiling | Yes | Yes | Not confirmed | Yes | Yes | No |
| API and browser synthetics | Yes, including on private networks/VPN | Yes | Yes | Yes | Add-on | Web scenarios |
| AI agents for investigation | Yes, and via MCP with the agents you already use | Yes | Yes | Yes | Yes | Not native |
| Incident response | ||||||
| Native on-call scheduling | Yes, on the same platform | Yes, Datadog On-Call | Not confirmed as native | Not confirmed as native | Not confirmed as native | Escalation, no schedule management |
| Status page for your customers | Yes | Yes | Not native | Not native | Not native | No |
| Alerting by phone call, SMS, WhatsApp and Telegram | Yes, plus push, Slack, Teams and Google Chat | Voice, SMS and push | Not confirmed | Not confirmed | Not confirmed | Native SMS and email |
| Service and commercial | ||||||
| 24x7 NOC with an SRE team | Yes, Command Center | Through partners | Through partners | Through partners | Through partners | Through partners |
| Pricing model | Usage-based, no per-host or per-custom-metric pricing | Per host + per GB or event, per product | Per GB ingested + users, or per compute | Annual commitment drawn down by rate card | Per GB ingested and retained, or per resources | Open source; paid support and cloud |
| Invoice currency | BRL | USD | USD | USD | USD | USD (Zabbix Cloud) |
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| Capability | |
PagerDuty | incident.io | Grafana IRM | Splunk On-Call | xMatters |
|---|---|---|---|---|---|---|
| Alerts and notification | ||||||
| Centralizes alerts from multiple tools | Datadog, New Relic, Dynatrace, Zabbix, Prometheus, CloudWatch and others | Yes, broad catalog | Yes | Yes | Yes | Yes |
| On-call scheduling | Native, included | Yes | Add-on billed per user | Yes | Yes | Yes |
| Notification channels | Phone call, SMS, WhatsApp, Telegram and push; Slack, Teams, Discord, Google Chat and email | Voice, SMS, push, email and chat | Voice, SMS, app, Slack and Teams | Voice, SMS, app, Slack and Teams | Voice, SMS, push and email | Voice, SMS, push and email |
| Response and communication | ||||||
| Status page | Yes, on the same BRL invoice | Paid add-on | Included, with per-plan limits | Not native | Not native | Not confirmed |
| Postmortem | Yes, within the incident itself | Enterprise plan | Yes, with AI | Not confirmed | Not confirmed | Not confirmed |
| Jira and ServiceNow integration | Yes | Yes | Yes | Yes | Yes | Yes |
| AI and operations | ||||||
| Automatic triage and noise reduction | Yes: classifies severity and discards false positives | AIOps add-on | Yes | Alert grouping | Not confirmed | Not confirmed |
| Observability on the same platform | Yes, Elven Observability and Monitoring | No | No | Yes, Grafana Cloud | Separate product | No |
| 24x7 human team as first responder (L1) | Yes, Command Center | Software only | Software only | Software only | Software only | Software only |
| Commercial | ||||||
| Pricing model | Per user + published status page; public calculator | Per user; AIOps and status page extra | Per user + on-call add-on | Per active user + platform fee | Per user, on request | Per user |
| Invoice currency | BRL | USD | USD | USD | USD | USD |
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| Capability | Command Center + SRE hours |
Outsourced NOC / MSP | AI SRE agentsDatadog, PagerDuty, incident.io, Grafana | In-house on-call team |
|---|---|---|---|---|
| First response (L1) | ||||
| 24x7 human response | SRE analysts: 24x7, business hours or custom | Yes | No: the AI investigates and suggests; your team responds | Yes, with rotation and on-call pay costs |
| Automatic triage before a human | AIOps sets severity and discards false positives | Varies by vendor | Yes | Depends on the tool |
| Runbook execution and escalation | Yes; escalates to your L2/L3 with everything already tried | Yes | Remediation depends on human approval | Yes |
| Contracted response SLA | Yes, contracted SLA and MTTA | Yes | No: the SLA covers the software, not the response | No |
| Context and tools | ||||
| Own, integrated incident platform | Elven Incidents + Observability | Uses the customer's or its own | Within the vendor's ecosystem | Not applicable |
| Works with the stack you already have | Receives alerts from Datadog, New Relic, Dynatrace, Zabbix and others | Yes | Best results with telemetry in the vendor's own platform | Yes |
| SRE and observability expertise | Dedicated SRE team | Often focused on traditional infrastructure | Limited to what the AI can see | Varies |
| Post-incident | ||||
| RCA, postmortem and MTTA/MTTR reports | Yes, Command Center Reports | Partial | AI draft and summary | Varies |
| Assessment and SRE hours | SRE, DevSecOps and FinOps, regardless of your tool | Varies | Contracted separately | Not applicable |
| Local team and time zone | Team in Brazil, Brazilian time zone | Depends on the vendor | Vendors mostly based abroad | Yes |
Sources: each vendor's public websites and documentation, checked in October 2026.
What only Elven delivers
The Command Center operates 24x7 as your L1: it receives the alert, runs the runbook and only calls your team when needed, with everything already tried. Work follows the contracted SLA and MTTA, 24x7, during business hours or on a custom schedule.
From setup to operations: OpenTelemetry with auto-instrumentation, ready-made dashboards, alert tuning and SRE, DevSecOps and FinOps assessments. No tickets waiting in an overseas queue.
On-call scheduling and automatic escalation, with phone calls, WhatsApp, SMS and push. Slack, Teams and Google Chat notify the team without waking up anyone who doesn't need to be.
Architecture based on OpenTelemetry and the Grafana, Loki, Tempo and Mimir stack. Your instrumentation is never held hostage by a vendor.
On SaaS, your data is hosted in Brazil. If you prefer, Elven runs in your cloud, on your Kubernetes or on-premises. Operations with ISO and SOC certifications.
Receives alerts from Datadog, New Relic, Dynatrace, Zabbix, Prometheus and CloudWatch. You evolve at your own pace, with no forced migration. Via MCP, your AI agents query your telemetry.
Usage-based billing, with no per-host or per-custom-metric pricing. The invoice is in BRL: no exchange-rate swings.
From alert to learning
From the first signal to the recorded lesson, every step has an owner.
Observability and monitoring spot the failure, often before your customer does.
The platform classifies the event and calls the right person, on the right channel, including by phone.
The Command Center takes over L1: AI triage, runbook execution and escalation only when needed.
The status page keeps your customers informed while the issue is being fixed.
Postmortems and root cause analysis keep the incident from coming back. Reports show how MTTA and MTTR evolve.
Predictable cost
In the market, on-call, status pages and AI are usually sold separately, in dollars. On a leading on-call tool, a 20-person team with AI noise reduction starts at US$18,000 a year in licenses alone (list price, 2026).
| Elven | Common market model | |
|---|---|---|
| On-call scheduling and escalation | Included | Separate product or add-on |
| Status page | Per published page, on the same BRL invoice | Add-on in USD, per page or per subscriber |
| Onboarding and training | Included, by a local team in Brazil | Support tickets abroad; consulting billed separately |
| Billing | Usage-based, no per-host pricing, in BRL | Per host, per metric and per GB, in USD |
| 24x7 operations (L1) | Optional Command Center | Not offered; requires an in-house rotation |
Cases
At Unicred and Technium, Elven didn't come in as just software. It came in as the team that operates, instruments and improves the environment alongside the customer.
Credit cooperative · Financial services
Regulated by Brazil's Central Bank, the cooperative faced at least one war room a week, with 50 to 80 people. Elven set up per-product observability, a 24x7 Command Center and an Incident Commander process.
Artificial intelligence · Data science
Specializing in AI models, Technium needed to take them to production at scale, with costs under control. Elven's cloud and SRE team moved the operation to Kubernetes and Terraform and reviewed its FinOps.
Also operating with Elven
Frequently asked questions
Elven is a Brazilian observability, monitoring and incident management company. The platform brings together metrics, logs, traces, website and API monitoring, on-call scheduling, status pages and postmortems. The Command Center, an optional service, operates 24x7 as the customer's L1, with an SRE team and a contracted SLA. Billing is in Brazilian reais (BRL) and, on SaaS, data is hosted in Brazil.
Elven covers Datadog's essential capabilities (metrics, logs, traces, APM, profiling, RUM, synthetics, Kubernetes and AI agents) with three differences: usage-based billing in BRL, with no per-host pricing; SaaS data hosted in Brazil, while Datadog offers no region in Brazil; and an OpenTelemetry-first architecture, with no mandatory proprietary agent. Savings reach up to 50% compared with international vendors.
Yes, for incident management and on-call. Elven Incidents centralizes alerts from multiple tools and includes on-call scheduling, automatic escalation, alerting by phone call, SMS, WhatsApp and Telegram, status pages and postmortems, invoiced in BRL. Unlike PagerDuty, Elven also offers observability on the same platform and a 24x7 human team as the first responder.
Elven costs up to 50% less than international vendors. Billing is usage-based, in BRL, with no per-host or per-custom-metric pricing; status pages are billed per published page, on the same invoice. Monthly and annual pricing can be simulated in the Elven calculator.
On Elven's SaaS, data is hosted in Brazil. Elven also runs in the customer's cloud, on Kubernetes or on-premises. Among the competitors compared, Datadog and New Relic offer no region in Brazil; Elastic Cloud Hosted has a region in São Paulo.
AI SRE agents, such as those from Datadog, PagerDuty, incident.io and Grafana, investigate and suggest actions, but the customer's team still responds to the incident, and the SLA covers software availability. Elven's Command Center combines automatic AI triage with SRE analysts who run the runbook and escalate to the customer's L2, with SLA and MTTA in the contract.
No. Elven receives alerts from Datadog, New Relic, Dynatrace, Zabbix, Prometheus, CloudWatch and others. You can start with incident management or the Command Center and migrate observability at your own pace.
No. The architecture is based on OpenTelemetry and the Grafana, Loki, Tempo and Mimir stack. Instrumentation follows an open standard and remains yours.
From each vendor's public websites and documentation, checked in October 2026. Features and prices change often; when we found no public confirmation, the cell shows “not confirmed”.
Next step
Try the platform for 14 days, with no card and no commitment, or talk to a specialist to design coverage for your environment.
