Insights provides a comprehensive view of an organization’s historical data, allowing leadership to make informed decisions to enhance operational maturity. Found in the sidebar menu, Insights consists of the following tabs:

• General
• Incidents
• Responders

General

The General tab enables tracking and understanding the performance of monitoring conducted by the One Platform over the last 30 days. It offers a view of performance-related data, allowing users to quickly identify trends, patterns, and anomalies. 

• Uptime: Uptime is the duration during which a monitoring process remains operational without interruptions or failures. Downtime is the period when it experienced failures.
• MTTR (Mean time to Resolve): The average time from the trigger of a failure to its resolution; 
• MTTA (Mean time to Acknowledge): The average time to acknowledge a failure; 
• MTBF (Mean Time Between Failures): The average time between failures; 

Incidents

Incidents provides an overview of the response effort over time for each incident that occurred in an organization. You can filter incidents by date range, severity, and source of the incident.

• Total Incidents: The total number of incidents the organization faced within a given period.
• Total Response Effort: The total time spent on an incident, measured from acknowledgment to resolution.
• MTTA (Mean Time to Acknowledge): The average time to acknowledge an incident.
• MTTR (Mean Time to Resolve): The average time from the trigger of an incident to its resolution.
• Time Cluster: The group corresponding to the period when the incident occurred.
• Business Hour Interruptions: Interruptions that occurred on weekdays between 8 AM and 6 PM.
• Off Hour Interruptions: Interruptions that occurred on weekdays between 6 PM and 10 PM, or during weekends between 6 PM and 10 PM.
• Sleep Hour Interruptions: Interruptions that occurred any day of the week between 10 PM and 8 AM.
• TTA (Time to Acknowledge): The amount of time between the incident trigger and its acknowledgment.
• TTR (Time to Resolve): The time from the incident trigger to its resolution.
  

Responders

The Responders tab provides insights into the impact of incidents on responders and includes data on how the incidents were resolved. It also features an individual list of incidents for each responder. You can filter this dashboard by date range, severity, responders, time cluster, and MTTR.