To open a card in Jira through an alert or incident on One Platform,
simply add the email configured for opening cards in Jira to a team on
One Platform.

 

When an incident or alert (can be automatic, originating from an
external integration, opened manually, etc.) linked to this team is
opened

 

A card will automatically be opened in Jira.

 

Note: When the incident/alert is resolved, a new email will be sent, thus opening a new card that can be deleted.