Integrate with Servicenow and open tickets for your incidents quickly and efficiently through the One Platform. To get started, click “Create ITSM Servicenow” in the left menu.

 

Fill in the form with the information provided by Servicenow.

 

 

After completing the registration, in the “View all integrations” menu, on the left side, your integration should appear.

 

Done! You can now open tickets in Servicenow from the incident screen on One Platform.

To open the ticket on Servicenow, click on the “OPEN TICKET” button on the incident screen.

 

After this, a ticket will be opened on Servicenow regarding the incident opened at 1P

 

 

Changes made to 1P (for example: acknowledge, title, description, etc.) will be reflected in the Servicenow ticket.

 

When the incident is resolved at 1P, this will be reflected in the Servicenow ticket.