Incident management’s main objective is the fastest possible
restoration of normalcy for a digital service, minimizing negative
consequences for operations, and ensuring the highest level of service
and availability. However, beyond problem resolution, having a broad
view of previous incidents is essential to ensure the health of your
digital product.
One Platform provides an incident dashboard
that presents all relevant information about incidents that have
occurred within your organization, offering detailed reports of events
from the last 30 days. You can access it through the Incidents menu and
then by clicking on the “Incident” button.
Through the dashboard, you will
have visibility and information about the occurrence of incidents within
your organization, such as the days of the week with the highest number
of incidents, the most frequent times of occurrence, and the resources
that are experiencing the most impact, along with the total number of
incidents.
In addition to providing more
detailed insights by clicking on the graphs, you can also filter the
incidents by source and time period to obtain more precise results. All
the information you need to identify critical points, improve processes,
and make strategic decisions to enhance system efficiency.